Jan 04, 2025
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I booked an appointment with Haley to do makeup for a photo shoot. She was compassionate, listened, and was able to adjust as we progressed. She is a delight to chat with and her makeup job was amazing. I am very happy.
Dec 26, 2024
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I began going to fluff a few years ago, but after two sets of hair, my hair was shorter than when i started going there because Aaryn totally fried my hair. For two years she just kept laying on the highlight saying it had to be done to maintain the look. Finally i insisted she remove the extensions and i wanted to cry. It has taken 9 mo away from Fluff to get real hair, not cotton candy thin hair. DO NOT GO HERE! I spent thousands of dollars and wasted 2 years at this salon. DO NOT be fooled by the nice building and smiles. Fluff is only there for your money.
A salon that cares is Studio Hair Salon on Bannock is honest and cares about your hair.
Dec 22, 2024
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Aaryn is extremely skilled, I especially love how she's always gotten my blonding & color EXACTLY how I want it.
She's so professional, a wonderful listener, and really just a kind & intelligent person.
I've sent friends to Fluff. The salon & Aaryn are just very easy to recommend to others.
Nov 17, 2024
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I went to Fluff for balayage highlights, expecting a natural, blended look, but the results were very disappointing. As you can see in the attached photo, the highlights are stark and uneven, with noticeable lines instead of the soft, gradual transition I asked for. It doesn't look like a balayage at all--more like poorly placed streaks that clash with my natural hair.
When I brought up my concerns during the appointment, my stylist (won't name them but they have bright yellow/red hair for your reference) didn't seem interested in addressing them or offering solutions. I've now had to book an appointment elsewhere to fix the mistakes, which has been frustrating and costly.
If you're looking for natural, well-blended balayage highlights, I'd recommend going elsewhere.
May 12, 2024
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My whole service was botched. I left the salon looking like a caveman and paid over $200 to get a blow out that looked like I just rolled out of bed. My hair was so full of tangles. I came back to have the stylist look at the mess and was refused the option to see a manager or speak to anyone else. I want my money back, why would I pay for a salon blow out and then leave with wet hair. I came back to have it fixed and it looked worse
Apr 30, 2024
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Hayley is the BEST! I visited the salon for the first time and could not be more pleased with my color and highlights. She is a gem. She spent the time to talk about my goals and completely nailed the results!
Nov 16, 2023
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Beautiful space, great vibe (music, champagne), and the girls were so nice, fun, and talented. Highly recommended this gorgeous salon and Alix!
Mar 31, 2023
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Kayla was very responsive, easy to communicate with, and thoughtful/thorough. Best stylist I've found in years.
Dec 14, 2019
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This is really disappointing that I have to write this review. I came in 5 weeks ago for a full head of hair extensions and color. The color was fine, but the extensions ruined my hair. Immediately when I left, you could see tapes sticking out of my head. My boyfriend even commented that they were really visible, but being a first time extension wearer I didn't know if that was standard. The extensions were not cut at all, and were left looking choppy and much longer than my natural hair. The stylist told me the "only way to cover up the length difference between my natural hair and extensions is to curl your hair". Why not just cut them? Huh.
I went to have my extensions re taped at another salon because I was not happy with my services at fluff. To my surprise though, my hair was ruined. All of the tape was stuck to my hair, and my hair dresser spent 2 hours combing it and trying to get out the glue. It is still stuck on my head.
My hairdresser now told me if I were to re tape the extensions I got from fluff, I would lose a significant amount of hair from damage. I now have to re order an all new set of extensions after paying nearly $1500 a month ago for new hair. This is so upsetting.
My hairdresser told me I would for sure get a refund after what had happened to me. She took pictures to show the business, and had me take home my extensions to show as well. When I called to try and talk to an owner about my experience, I was given excuse after excuse as to why I could not speak with her. After my boyfriend had to grab the phone to start getting stern, she finally got on the phone with me after nearly 20 minutes of trying.
I was told by both the owner and manager that I could not have any help with what had been done other than get a "stylist to look at my hair and re do it". No, I do not want fluff touching my hair again. The trauma of practically going bald from their poorly placed extensions was enough to scare me away. But the gaslighting and victim blaming from both the owner and manager was shocking and beyond me. They both asked why I didn't come back to them if I thought there was a problem. And then told me it was probably my new stylist that screwed up my hair. Seriously? When I had just about lost it, I told them I would take my concerns to yelp and google. The lady on the phone then told me I was bullying a small business. Really? Really?
I have never been treated so poor from a business in my entire life. It was as if they were mad AT ME from the start for having a problem. There was sympathy whatsoever. Only victim blaming and telling me I'm a bully. It's so disappointing.
I really hope the owner looks into their practices here. I get that stylists screw up sometimes, we're all human. I'm not necessarily upset at the salon itself, but once I spoke with them about what had happened it was THEN that I really realized it was the business that had serious issues. No concern what so ever about my balding head. Just telling me it was most likely my fault and that I signed a contract so their butt is off the hook.
I guess I have to accept the mistreatment and move on from this. I don't think there is any way they'd like to make it right - other than "having another stylist re do my hair". That's not what I want. I don't think that's hard to understand. However, I hope people take my warnings to heart. I was flat out scammed and the contract is what they use to keep people like me, who get botched, from being able to do anything. This is malpractice at its finest.
I am sad to write this review and did not want to do it if they made it right. But they didn't. Please think twice about going here.
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I love being in the old brownstone residence cleverly converted to a salon. Danni listened carefully to my requests and did a fabulous job. All the stylists I have met are super friendly.