Jan 15, 2025
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If you want someone who will make you feel comfortable during a long hair appointment then I highly recommend you request Jordin!!
She is truly the best hair stylist I have ever been to & trusted with all of my hair services.
Dec 21, 2024
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I'm stunned by an experience with The Collective Salon, my go-to vendor for hair care during the past 18 months. I learned yesterday what their true priority is, and it is most definitely not "legendary service", as their company writeup insists. (Forgive the length of this post, but I believe you may find it useful.)
It's all about the money. Here's how I know.
Yesterday, our beloved 32-year-old African Grey parrot was clearly in distress and our veterinarian advised us to rush him to the clinic. Only an hour away from my 1 p.m. appointment at The Collective, I immediately texted and voice-mailed my stylist, apologizing for the cancellation, offering to pay a cancellation fee, and advising her that I would rebook and would be tipping her an extra $100 for a Christmas bonus, over and above my normal tip for service.
That pledge was clearly insufficient. When I called the salon directly to explain my situation, zero empathy was forthcoming. Instead, I was told that I would "only" be charged $140, half of the $280 charged for a color highlight. Apparently, they thought a $140 penalty was a generous concession over their normal full-price charge.
To say that I was stunned was putting it mildly. But I should not have been. Here's what to expect the minute you sign up with this salon:
1. You must give them your full credit card detail "to hold" in case of cancellation.
2. You will be charged full price for any service cancelled within 24 hours of the visit.(or is it 48 hours?)
I can understand a cancellation fee - my last salon charged $50. But FULL PRICE? And absolutely no exceptions?
During my decades-long tenure as a communications consultant, I gave countless fee-free hours to clients when I felt the situation was warranted and would contribute to a healthy, balanced vendor-client relationship. It's called 'the cost of doing business,' folks. But The Collective Salon begs to differ.
In fairness to my stylist, a talented woman whose company I enjoyed and work I appreciated, she did begrudgingly offer to forgo any penalty to keep my patronage. But her outrage was obvious, and I declined. Instead, I called the salon and told them to charge my credit card the full $280 - a last hurrah from me to a salon that puts money above all else. They did so immediately.
Here are other random notes that may shed light on working with the Collective Salon:
* They charge Oak Lawn prices without Oak Lawn amenities. You will be treated to rock-hard, molded plastic chairs - genuinely uncomfortable - whether undergoing a shampoo or sitting beneath the dryer. They will serve you a diet coke, but this is otherwise a bare-bones salon.
* You will be hounded via text and phone to ensure you show up for your appointment.
And clearly, family emergencies do not factor into the customer-client relationship. Cherished pet or beloved relative - a death in the family doesn't count. Pay up. In full. Immediately.
As for Capote, my witty and wonderful avian companion of more than three decades, we wept and held him close as he died.
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Oct 21, 2023
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I love this salon and I love my hairdresser Robin! Her expertise and experience in cut and color exceeded my expectations plus she's just a cool cat to spend a day in the salon with! Run don't walk to book with Robin!
Jul 31, 2023
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My girl Katie did a fantastic job in my new do! Lots of parking in the lot which was also great. Prices are affordable. I'll definitely be going back!!
Feb 25, 2023
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Been getting my hair done for years here by two different stylist. The both did well and helped me look amazing
Jan 13, 2023
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So my mom hadn't had her hair did in like a year & I tumbled upon CS. They filled me in last minute after having me take a pic of my moms mess & sending it to them to see if they could help. They were very very prompt in doing so responding in a couple minutes with a yes. my moms hair & she was so sweet my mom adored her & she made my mom look 20years younger lol. My mom left so happy.
A++++++++++
Jun 23, 2022
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Kaycee is absolutely amazing! She is fantastic at coloring and great at working with my really thick hair. She's also great with curly hair (which I don't have), but I have seen a lot of happy clients leave her chair when I come in and have seen lots of pictures. Kaycee is knowledgeable, does her best to be flexible if her calendar permits, and is just a lot of fun. If you don't want to chat, no problem. If you want to talk current events, she's well informed. If she can't fit you in, she will know exactly who to send you to within the salon and let them know how you like your hair done.
The salon is comfortable and conveniently located to uptown and Park Cities. Easy to get to and plenty of parking.
If you're looking for a new place, I highly recommend Collective!
Jun 23, 2022
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Jordin is always incredible. So easy to talk to but also understands the look I'm going for. I've been going to see her since her former salon, and I'm honestly so happy she moved here because there is so much parking and the location is in a very convenient area. The front desk staff are so friendly and welcoming to the salon, it feels comfortable immediately.
Jun 13, 2022
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Stopped in to check out the possibility of a new salon. They were just all gung ho about helping me and getting me the right stylus. Gave them my name and number and they never contacted me and that was nearly 2 weeks ago.
May 30, 2022
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This salon has saved me! Moving from the Midwest and having a regular salon that took me years and painful cuts/colors to find, the idea of finding a new salon in Texas was painful. Seeing Kaycee's instagram (@kayceeclarkhair) made me incredibly hopeful that I may have found my place! I had my first appointment in January and it was definitely more than worth the 1.5+ hour drive!!! The entire staff is very welcoming and friendly. Each staff member is incredibly passionate, and it shows in not only their work but how they treat clients and one another.
Kaycee has helped transform my hair into the color I want it to be, a cut that fits me, and helped me to keep it healthy. I'm so happy I found my place in Collective Salon!!